Privacy Policy
1. Introduction
1.1 This Privacy Policy applies to all personal information collected by Ashgrove Cheese Pty Ltd via the website located at www.ashgrovecheese.com.au.
1.2 At Ashgrove Cheese, we understand that we are privileged to receive your personal information and we are committed to protecting and safeguarding your privacy when you deal with us.
1.3 We are also committed to complying with Commonwealth legisilation governing the privacy of personal information by business.
1.4 In this privacy policy we outline how and why we collect your personal information, how we use it, and what controls you have over the use of it.
1.5 Please read this Privacy Policy carefully and if you have any questions please contact us phone or email on (03) 6368 1105 or info@ashgrovecheese.com.au
2. Collection of personal information
2.1 Some information provided to us by customers, contractors, agents and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide the goods and services to you. We only collect personal information if it is necessary for us to perform our functions and activities.
2.2 We receive personal information on our website in the following situations:
You contact us, we may keep a copy of this correspondence
When you submit your name, email address and postcode to become a member of the Ashgrove Cheese Club
When you provide your name, address, credit card information and contact details, when you make a purchase on the Ashgrove Online Shop.
2.3 Providing this information is optional but it enables us to make the best possible service available to you.
3. Use of Personal Information
3.1 We may use or disclose personal information for the primary purpose for which it was provided (eg. Correspond with you, make offers to you or provide you with goods and services) and for purposes related to that purpose(eg. The delivery company must know your name and address to deliver your orders).
3.2 In addition to 3.1 we are permitted to disclose your personal information where:
You consent to the disclosure
We reasonably believe disclosure is necessary to prevent a serious or immediate threat to a person’s or the public’s, health or safety
Such disclosure is required or authorised under Australian law
3.3 Some purposes for which we commonly use your information are as follows:
To assist in providing products to you
To communicate promotional offers and special events; and
For our internal development such as administrative, marketing, planning, product development and research requirements.
4. Links
4.1 Our website contains links to other websites and those websites may also collect personal information. Ashgrove Cheese accepts no responsibility for the privacy policies and practices of the other business that operate these third party websites that are linked to our page. We encourage you to read the privacy statements of each website you use that collects personal information.
5. Security of your personal information
5.1 We believe that it is integral to ensure that any personal information collected and stored by Ashgrove Cheese is secure. We have security measures in place to attempt to protect against the loss misuse and alteration of personal information under our control.
5.2 We will take reasonable steps to destroy and de-identify securely any personal information that we no longer require
5.3 We retain information you provide us with including possibly your contact and credit card details for the purpose of verifying transactions and retain adequate records for legal and accounting purposes. This information is held on secure servers.
5.4 Personal Information stored by us can only be accessed by those with the authority and password access.
5.5 We employ SSL (Secure Socket Layer) technology to keep your credit card information safe and use encryption to protect transmitted data. However no data transmission is 100% safe. Whilst we will make every effort to protect user personal information and ensure the security on its systems, Ashgrove Cheese cannot ensure or warrant the security of any information transmitted to it or from its online products or services and users do so at their own risk.
6. Access and correction of information
6.1 We are committed to maintaining accurate, timely and relevant information. If you would like access to your personal information please contact us with a request in accordance with the National Privacy Principle 6 of the Australian Privacy Act.
6.2 Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality of your personal information will be passed on to you only if we were satisfied that the information relates to you. If we refuse to provide you with access or correct personal information held about you by us, then we will provide reasons for such refusal.
7. Complaints
7.1 If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us by email, info@ashgrovecheese.com.au.
8. Non-Personal Information Automatically Collected
8.1 As is typical with many other websites, our website automatically collects certain non-personal information regarding website users, such as the date and time you access the website, the Internet address of the website from which you linked to the website, the operating system you are using, the website pages read and images viewed, and any content you post to or download from the website. This non-personal information is used for website and system administration purposes and to improve the website. Non-personal information may be disclosed to others and permanently archived for future use.
8.2 We also collect cookies from your computer. Cookies enhance the convenience and use of the website. Cookies enable us to tell when you use the website and help us customise your website experience. You may decline cookies generally if your browser permits but this may affect your use of the website.
9. Policy Changes
9.1 To accommodate changes in the website, technological developments, and legislative changes, this Policy may be changed from time to time at our discretion and without prior notice or liability to you or any other person. New versions of this policy will be posted here . Our collection, use and disclosure of your personal information will be governed by the version of this Policy in effect at that time. As a result, please remember to refer back to this policy regularly to review any amendments.
10. Acceptance
10.1 By using our website you agree that you have been adequately informed of our privacy policy, have the capacity to understand it, and provide your voluntary consent for us to collect, use and disclose personal information in accordance with this policy
10.2 You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use