Shopping online in the Ashgrove Tasmanian Farm Store is easy –
- Browse through our store, place your selected items in your basket and proceed to the checkout.
- At the checkout choose your preferred method of payment, type of packaging and delivery option.
Within Australia we send all products by Australia Post Express post.
- Express Post – the products are packed in a thermal heat shield pouch and ice bricks to keep the products cool for up to 24 hours.
Postage is calculated by the weight and the physical size of products, including the ice bricks, primarily using Aus Post Express satchels.
Ashgrove Cheese dispatches parcels from Monday to Thursday during normal business hours. No parcels are dispatched on Fridays because deliveries cannot be made on the weekend or public holidays.
We aim to dispatch you order within 1-3 working days of receiving your order. We endeavour to deliver within 1-3 days from the date of your order, however, as we use external carriers circumstances beyond our control may arise which can delay delivery. You can enquire here.
Your delivery address
When selecting your delivery address, please select an address where someone will be there to receive your package during business hours.
If there is no-one available to receive the parcel, the courier will leave the parcel at the property. If you do have any special delivery instructions please inform us so that we may communicate this to Australia Post. If you are not going to be present when the package is delivered, we suggest placing an esky out with instructions for the package to be deposited into the esky.
Can I send a parcel to a friend?
Yes – please state ‘Shipping address’ to be different from the billing address in the Registration and ordering form. If you would like a gift note on our cow post card sent with your parcel, please state in the ‘Comments Box’ the exact message you would like written on the card.
If your delivery is late
If your delivery is late or you believe it is missing, please contact us as soon as possible. Once Ashgrove Cheese has been notified of a late or missing delivery, we will make enquiries with the carrier and ensure delivery occurs as soon as possible.
For your protection, all credit card transactions are conducted on a SSL secured site.
Please note: all prices in the online store are in Australia Dollars (AUD)
Changes to orders
If there are any changes to the delivery address or instructions it is the customer’s responsibility to inform us immediately.
Returns & Refunds Policy
Ashgrove Cheese hand packs all items that are to be dispatched and takes every measure to ensure that the customer receives the delivery in good condition. If an item has been damaged during transit, we will replace the item at no cost to the customer, providing we receive notice of damaged goods within 24 hours of receiving delivery. Please call us on 03 6368 1105 or e-mail firstname.lastname@example.org.
Note – all refunds for orders placed online are credited back the original credit card on which the order was purchased.