Returns & Refunds Policy

Online Orders
Ashgrove Cheese hand packs all items that are to be dispatched and takes every measure to ensure that the customer receives the delivery in good condition.

If an item has been damaged during transit, we will replace the item at no cost to the customer, providing we receive photographs of damaged goods within 24 hours of receiving delivery.

Please call us on 03 6368 1105 Monday-Thursday 10am-2pm or email onlinestore@ashgrovecheese.com.au .

Online Bookings
Dairy Door bookings will be refunded in full if cancelled prior to 24 hours before the scheduled start time.

Any Dairy Door booking cancellation or alteration within 24 hours of the scheduled start time will not be refunded, except in exceptional circumstances where a refund can be issued at management's discretion.

Responsibility:

Ashgrove Cheese is unable to modify or cancel dispatched orders.

Ashgrove Cheese cannot be held responsible for the service, delays, or delivery by Australia Post, this includes delays caused by Public Holidays in a state or territory other than Tasmania. If you are aware there is a public holiday in your state that may impact the delivery of your parcel - please contact us at onlinestore@ashgrovecheese.com.au prior to dispatch. Orders that have already been dispatched cannot be recalled due to late notification.

Ashgrove Cheese cannot be responsible if a parcel is left in a safe place on the property or left at the post office.

Shipping costs are non-refundable.

Ashgrove Cheese cannot cover the cost of 'return to sender' due to an incorrect address – If your order is returned to sender, a shipping fee will occur to re-ship, including the cost of any product which was spoiled in transit.