Shopping online at the Ashgrove Cheese Online Store is easy –

• Browse through our store, place your selected items in your basket, and proceed to the checkout.
• At the checkout choose your preferred method of payment and delivery option.
• We ship Australia wide using Australia Post. All orders containing temperature sensitive products are shipped via Express Post. We do not ship overseas.

 

How does our cheese stay fresh in transit?

Here at Ashgrove Cheese, we specialize in hard-style cheddar cheeses that are suited to be aged and stored at 15 degrees. Our cheeses can withstand varying temperatures including warm ones. We test all our cheese to make sure that they do not contain harmful bacteria.  Our cheese has good cultures to help develop flavours over time and help to preserve the cheese.  If the cheese is sealed it will not be unsafe.

All chilled products are packed in a Styrofoam box and/or insulated pouch with Thermoshield reusable gel ice bricks to keep the products cool. If you receive your parcel and the gel ice bricks are melted/warm, we recommend placing the products straight into the fridge.

Our AmazeBalls/Crunchettes are an all-natural ambient snack that does not require refrigeration.

 

Ordering:

Every order placed is reviewed by our Online Store team. Please make sure that your delivery address & postcode are correct at the time of placing your order.

We aim to dispatch orders within 1-3 business days. Once your order has been dispatched you will receive tracking details for your order.

If you have special instructions or messages please inform us via the notes section before checkout.

Free shipping/shipping included promotions are solely for the advertised product/s, any additional product/s added to the cart will be charged at the calculated cost.

Ashgrove Cheese cannot be responsible for non-delivery due to an incorrect address. We also cannot be responsible for any delivery delays which may occur during peak seasons or events out of our control.

 

Delivery:

Ashgrove Cheese dispatches goods Monday, Tuesday and Wednesday only.

Perishable goods must be shipped using Express Post to reduce time in transit. Delivery is usually within 1-3 days after dispatch, subject to Australia Post.

To ensure optimum freshness, no chilled parcels are ever dispatched on Thursday or Friday as deliveries cannot be made on the weekend or public holidays.

If your order is placed after 10am AEST Wednesday, it will be held for dispatch the following week.

If you do have any special delivery instructions, please inform us so that we may communicate this to Australia Post..

All parcels are dispatched as "Authority to Leave can be requested by the receiver". Ashgrove Cheese is not responsible for orders that are returned to Australia Post outlets for collection if the delivery cannot be carried out and "Authority to Leave" has not been requested by the receiver and accepted by Australia Post. 

If you have any issues with the condition of the product upon arrival, we ask you to take photographs and send to us within 24 hours of delivery to onlinestore@ashgrovecheese.com.au.

Responsibility:

Ashgrove Cheese is unable to modify or cancel already processed orders.

Ashgrove Cheese is not responsible for Australia Post delays caused by Public Holidays in states other than Tasmania. If you are aware there is a public holiday in your state that may impact the delivery of your parcel - please contact us at onlinestore@ashgrovecheese.com.au prior to dispatch. Orders that have already been dispatched cannot be recalled due to late notification.

Ashgrove Cheese cannot be held responsible for the service, delays, or delivery by Australia Post.

Ashgrove Cheese cannot be held responsible if a parcel is not delivered in accordance with the instructions provided with the consignment.

Ashgrove Cheese’s shipping costs are non-refundable.

Ashgrove Cheese cannot cover the cost of 'return to sender' due to an incorrect address – If your order is returned to sender, a shipping fee will occur to re-ship, including the cost of any product which was spoiled in transit.

 

Tracking your order:

The Online Store team will provide you with your tracking details via email once your order has been collected by Australia Post.

Please check your tracking information before contacting us. If your delivery is late or you believe it is missing, please contact us as soon as possible.

 

Changes to your order:

If there are any changes to the delivery address or instructions, it is the customer’s responsibility to inform us immediately via email at onlinestore@ashgrovecheese.com.au.

Please note we are unable to modify or cancel dispatched orders.

 

Packaging:

Chilled Parcels – all chilled products are packed into a Styrofoam box and/or insulated pouch with Thermoshield reusable gel ice bricks to keep the products cool.

Postage is calculated by the physical size of products and their individual weights, plus the weight of necessary packaging (eg. ice bricks). All orders containing chilled products are shipped using Australia Post Express.

 

Can I send a parcel to a friend?

Yes – please state the ‘Shipping address’ to be different from the billing address.

As we understand this may be a gift, we ask you forward the tracking information along to the receiver to avoid spoilage.

Ashgrove Cheese cannot be responsible if a parcel is left in a safe place on the property or left at the post office.

Also, if you would like a note added on one of our cow postcards, please state in the ‘Comments Box’ the exact message you would like written on the card.

 

Payment:

We accept payment online by Visa, MasterCard, and PayPal.

For your protection, all credit card transactions are conducted on an SSL secured site.

Please note: all prices in the online store are in Australia Dollars (AUD)

Once your order has been placed you will receive a confirmation email, if you have not received this, the order may not be placed successfully.